Return & Exchange
At Nef's Finds, we offer a No Questions Asked Return Policy on eligible products. All approved returns are issued as Nef's Finds store credit only. Applicable on orders placed after 9th October 10am. Older orders will fall under our previous policy ( customer has to self-ship)
Return Policy at a Glance
| Policy | Details |
|---|---|
| Return/Exchange Window | Within 24 hours of delivery. |
| Pickup | Arranged by Nef's Finds. If the pickup attempt fails 2-3 times, the pickup will be automatically cancelled, and the customer will then be responsible for arranging the return delivery themselves |
| Return Fee | ₹150, deducted from store credit |
| Product Condition | Unused/unworn with tags, packaging & accessories intact |
| Resolution | Store credit only — no cash refunds |
| Store Credit | Issued within 1–3 business days after QC approval |
| Store Credit Validity | Does not expire and cannot be converted to cash |
| Final Sale | Products that are not available for return and exchange are jewellery, Caps, Bag Charms, Swimwear, Tanks, T-shirts/Tees, Pasties, Customized/Personalized Products, Sale & Clearance Products. |
| International Orders | No returns or exchanges |
How to Request a Return
- Request a return within 24 hours of delivery through your Nef's Finds customer account.
- We will arrange pickup from your address.
- The product must pass our quality check once received.
Return Conditions
Products must be:
- Unused and unworn
- Unwashed, unaltered and undamaged
- Returned with all original tags, packaging and accessories intact
- A fee of ₹150 is applicable on all return requests
- We don't provide cash refund, and only Store Credit will be added to you Nef's Account.
Returns that do not meet these conditions may be rejected.
Exchange
- For an eligible size or style exchange, write to contactnefs@gmail.com within 24 hours of delivery with your order number and required size.
- Exchange can be only availed once and exchange orders are not returnable.
- Exchanges are subject to availability.
- If the requested size/style is unavailable, Store Credit will be issued as per the return policy.
Wrong, Damaged or Defective Products
If you receive a wrong, damaged or defective product, contact contactnefs@gmail.com within 24 hours with clear photos/videos. For approved cases, the ₹100 return fee will not apply and the applicable resolution will be provided as Store Credit
Store Credit
- All approved returns and eligible resolutions are issued as Nef's Finds store credit.
- No cash refunds are offered.
- Store credit is issued within 1–3 business days after QC approval.
- Store credit does not expire and cannot be converted into cash.
Order Cancellation
- Orders can be cancelled within 1 hour of placing the order through your Nef's Finds customer account. After this, orders cannot be cancelled.
Orders cannot be cancelled post dispatch and are non refundable.
Important
- Sale and clearance products and the categories listed above are final sale and cannot be returned or exchanged.
- International orders are final sale and cannot be returned or exchanged.
For any return-related assistance, please contact contactnefs@gmail.com