Return & Exchange
At Nefs Finds, we offer a No Questions Asked Return Policy on eligible products. All approved returns are issued as Nefs Finds store credit only.
Return Policy at a Glance
| Policy | Details |
|---|---|
| Return Window | Within 24 hours of delivery |
| Return Pickup | Arranged by Nefs Finds |
| Return Fee | ₹100, deducted from store credit |
| Product Condition | Unused/unworn with tags, packaging & accessories intact |
| Resolution | Store credit only — no cash refunds |
| Store Credit | Issued within 1–3 business days after QC approval |
| Store Credit Validity | Does not expire and cannot be converted to cash |
| Final Sale | Products that are not available for return and exchange are jewellery, Caps, Bag Charms, Swimwear, Tanks, T-shirts/Tees, Pasties, Customized/Personalized Products, Sale & Clearance Products. |
| International Orders | No returns or exchanges |
How to Request a Return
- Request a return within 24 hours of delivery through your Nefs Finds customer account.
- We will arrange pickup from your address.
- The product must pass our quality check once received.
Return Conditions
Products must be:
- Unused and unworn
- Unwashed, unaltered and undamaged
- Returned with all original tags, packaging and accessories intact
Returns that do not meet these conditions may be rejected.
Exchange
- For an eligible size or style exchange, write to contactnefs@gmail.com within 1 day of delivery with your order number and required size.
- A fee of ₹100 is applicable on all exchange requests.
- Size exchanges are subject to availability.
- If the requested size is unavailable, store credit will be issued as per the return policy.
If it's a size exchange, the new item will be dispatched once the original item is received at our warehouse and passes the QC.
Wrong, Damaged or Defective Products
If you receive a wrong, damaged or defective product, contact contactnefs@gmail.com within 24 hours with clear photos/videos. For approved cases, the ₹100 return fee will not apply and the applicable resolution will be provided as store credit.
Store Credit
- All approved returns and eligible resolutions are issued as Nefs Finds store credit.
- No cash refunds are offered.
- Store credit is issued within 1–3 business days after QC approval.
- Store credit does not expire and cannot be converted into cash.
Order Cancellation
Orders can be cancelled within 1 hour of placing the order through your Nefs Finds customer account. After this, orders cannot be cancelled.
Important
- Sale and clearance products and the categories listed above are final sale and cannot be returned or exchanged.
- International orders are final sale and cannot be returned or exchanged.
For any return-related assistance, please contact contactnefs@gmail.com