Frequently Asked Questions

Yes. You can cancel your order within 1 hour of placing it through your Nef's Finds customer account. After this window, the order cannot be cancelled.

No. Once an order is placed, you cannot modify the product, size, quantity, shipping method or shipping address.

No. Please make sure your address and contact details are correct before placing your order.

Once your order is dispatched, you'll receive an email with your tracking details.

We'll notify you by email and help you with the next steps.

We accept all payment methods available at checkout, including credit cards, debit cards, UPI, net banking and wallets. Partial COD is also available on eligible domestic orders.

Yes. Partial COD is available on eligible domestic orders, subject to serviceability. A 10% advance payment is required at checkout, with the remaining amount payable at delivery. A ₹100 Partial COD fee applies.

The 10% advance is non-refundable if the order is refused or returned because the customer does not accept the delivery.

No. International orders are prepaid only.

We offer a No Questions Asked Return Policy on eligible products. Returns must be requested within 24 hours of delivery.

You can raise a return request through your Nef's Finds customer account within 24 hours of delivery.

Yes. A ₹100 return fee applies to eligible returns and is deducted from your store credit.

No. All approved returns are issued as Nef's Finds store credit.

Store credit is issued within 1–3 business days after QC approval.

No. Store credit does not expire.

No. Store credit cannot be converted into cash and can only be used for future Nef's Finds purchases.

Returns are not available on Jewellery, Caps, Bag Charms, Swimwear, Tanks, T-shirts/Tees, Pasties, Customized/Personalized Products, Sale Products and Clearance Products.

Yes, on eligible products and subject to availability. Write to contactNef's@gmail.com within 1 day of delivery with your order number and required size/style. A ₹100 exchange fee applies.

The return may be rejected if the product is used, worn, washed, altered, damaged or does not have its original tags, packaging and accessories intact. The store credit/refund will not be processed in that case.

Please email contactNef's@gmail.com within 24 hours of delivery with clear photos and/or videos of the product and issue.

No. The ₹100 fee does not apply to an approved damaged, defective or wrong-product case.

We offer:

• Standard: Free | 1–2 business days dispatch | 4–6 business days delivery
• Express: ₹180 | 1 business day dispatch | 1–3 business days delivery | Delhi, Mumbai & Bangalore
• Same-Day: ₹350 | Delhi NCR | Order before 4 PM

No. Delivery timelines are estimates and may be affected by courier delays, weather, public holidays, remote locations and other circumstances beyond our control.

Please email contactNef's@gmail.com and we'll help you with the shipment status.

Please contact us at contactNef's@gmail.com as soon as possible so we can investigate with the courier partner.

Orders that cannot be delivered due to an incorrect address, incorrect contact details, recipient unavailability or refusal to accept delivery are not eligible for a store credit/refund. Applicable shipping/RTO charges may be deducted, and re-delivery charges may apply.

Yes, to eligible destinations.

Approximately 1–3 weeks, depending on the destination, courier and customs clearance.

No. All international orders are final sale and cannot be returned or exchanged.

Any customs duties, import taxes, local taxes or customs clearance charges are the customer's responsibility.

International orders are processed and paid for in INR (Indian Rupees).

The size chart and relevant sizing information are available on each product page (PDP).

If a product or size becomes unavailable after you place an order, we'll notify you by email and help with the next steps.