POLICY

PLEASE NOTE : 

• Once the order has been placed and processed it can’t be cancelled.
• Shipping costs are non-refundable.
• Please inform us within 24 hours if your parcel shows 'delivered' but you have not received it. Post that we will be unable to address the issue with our courier partners.
• NEF'S reserves the right to refuse returns that do not meet our return/exchange requirements.

CLOTHES, BAGS & BELTS : 

Steps for Size Exchange:

• For size exchange please mail contactnefs@gmail.com with your original order number along with all necessary details of exchange within 7 days of receiving the product.
• Mail subject line should have 'EXCHANGE - name - order number'
• As we do not have a reverse pickup facility, you will be responsible for booking your own courier for returning your item. 
• Our team will inform you once we receive the courier and confirm the size change. The exchanged piece will be couriered back to your address once with no additional courier charges.
• We only send the exchanged package free of cost once post that there would be an additional charge of 100.

Steps for Return/Style Change:

• For return, please mail contactnefs@gmail.com with your original order number along with return reason within 7 days of receiving the product.
• Mail subject line should have 'RETURN - name - order number'.
• Once we confirm via mail that the return is possible, the return parcel must be couriered within 5 days of receiving the parcel.
• The returned items need to be sent in the same condition it was received in, with the original packing, respective tags and dust-bags (for accessories). 
• As we do not have a reverse pickup facility, you will be responsible for booking your own courier for returning your item. 
• Our team will inform you once we receive the return courier and provided that the product is unused and with the same tags it came with, we will confirm the store credit.
• We only provide store credit for returns not bank refund.
• For a style exchange, once the store credit is received it can be redeemed for a purchase of your choice.

Steps for Size Customisation:

• We offer minor length alterations (dresses/ trousers/skirts 1-3 inches longer/shorter) at no additional cost.
• However we can't change the design of the piece.
• Please drop us a mail, ONLY once we confirm availability - you can place your order on the website.
• We do not accept exchanges/returns as we are unable to repurpose the pieces, so please send the accurate measurements across.

Damages & Issues:

• Please inspect your order upon reception and contact us immediately with photos/videos if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In this case, we will have the product collected. 
• If you would like to exchange a faulty item, please be aware that we can ONLY replace it for the same product.

Steps for Using Store Credit

For any returns, we do not offer bank refunds – only store credit is provided that can be redeemed for future purchases. Here’s how to use your store credit:

• Once your return is processed and approved, we’ll send the store credit to your registered email in the form of an automated email.
• If you can’t find the email, please check your Promotions or Spam folder.
• The email will contain a unique code. This code represents the exact amount credited to you, excluding shipping charges (if applicable).
• To use the store credit, simply apply this code at checkout when making your next purchase.
• If you don’t use the full amount of the store credit in a single purchase, the remaining balance will be available for future orders using the same code.
• There’s no expiry on the store credit, so shop when you like!

JEWELLERY : 

All mails/dms will be addressed within 24 hours of being received.